Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@helplocks.com with details of the product and the defect. We will then send you details of where to send the item you consider to have a defect to.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

If you are eligible for a replacement but we are unable to offer a direct exchange, we will then offer credit against an alternative product or a refund.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.